Our exchange or refund policy only lasts 7 days after your receipt of an item, in which time we must be advised by emailing that the item is being returned on email@example.com OR phone/texting Libby on 0412044558.
To be eligible an exchange or refund, your item must be unused and in the same condition that you received it and returned in the original packaging or equivalent. No refund or exchange will be given if the item is not in original conditional or damaged when received by us.
To receive an exchange or refund, we require proof of purchase.
Once your return is received and inspected, we will process your exchange or refund within 7 days, or advise you that we do not accept the item for refund or exchange, and the reasons for that decision.
Your refund will be processed back to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank statement again.
Then contact your bank, credit card company or PayPal as it may take some time before your refund is officially credited by them back into your account.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be exchanged or refunded.
Made to measure items
We do not exchange or refund ‘Made to Measure' items unless there is a manufacturing defect.
All items are individually made and inspected by us before being sent out to ensure the quality of the item.
You will be responsible for the shipping cost to return your item.
Any shipping costs we incurred when sending out your order will be deducted from your refund.
When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance, since any refund or exchange will occur only after we have received the returned item. We do not take responsibility for the receipt of your returned item.
Please send any returning product to:
I Love My Life Pty Ltd
PO Box 1246,
Burleigh Heads, QLD 4220